Terms & Conditions

Terms & Conditions

The products and the claims made about specific products on or through this site have not been evaluated by uaeherbalife.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment.

You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice.

Designated trademarks and brands are the property of their respective owners. We are trading in genuine fresh Herbalife products.

Return Policy

To obtain a refund, send an email requesting a return authorization number (RAN).  Any returns that are received without an RAN will be discarded.  The return must be postmarked within 30 days of the original postmark of the order.  Opening a product constitutes satisfaction and no refund, for that product, will be given.    

Package all unopened items along with a copy of your invoice.  Clearly mark the return authorization number on the outside of the box.  Returns will be processed within one week of receipt for a full refund of the purchase price. 

No refunds will be given for returned orders due to customer refusal.  In other words, if an order is not accepted at the time of delivery, or not picked up when a notice has been left at the shipping address, a refund will not be issued.

This policy will be overridden by product-specific refund policies which will be stated on the applicable product purchase pages. When no other return policy is stipulated, the aforementioned terms will apply.

Order cancellation. After placing your order, you have one (1) hour to make changes or cancel your order by emailing us. Please note we will deduct 10% or US$20 (whichever is higher)  from total amount payed as administrative fees and PayPal fees.

What do I do if I have missing items on my delivery?

Email us about missing items on your order straight away or withing two (2) days and we will deal with issue. We will aim to resolve any issues with a missing item as quickly as possible.